Using Jack Harrison Estates to purchase my first property was a very good experience. They were very easy to talk to and deal with and answered all of my queries no matter how trivial they were. My purchase was managed by Rebecca, who was great, but I also dealt with Jack and Caroline and every time all of them were sincere and polite and a pleasure to work with.
I would 100% recommend them to anyone looking to buy or sell their property and I will definitely use them again in the future.
Our experience with both selling and buying with Jack Harrison Estates was an absolute pleasure from start to finish.
It is no surprise to see so many signs up in the area as the level of service is exceptional.
We felt comfortable to ask all kinds of questions throughout the process which were all handled promptly and professionally.
We have absolutely no doubt that we will use Jack Harrison Estates if/when we decide to move house in the future.
Mr Smith & Miss Maguire
I found the whole experience of selling my house with Jack Harrison Estates a wonderful one, from the initial visit to value, and the number of viewings we had. I love the personal touch and that there were only a few staff to deal with and not someone different every time like some estate agents. I would have no hesitation in using you again.
Mr & Mrs Farrell
Huge thank you to Jack, Caroline, Rebecca and all the team for our house sale. The whole process went very smoothly and we were very impressed by your professionalism, your knowledge of the area and your personalised approach. You kept us very well informed and we are very grateful for all your excellent advice. We recommend you 100% and we will certainly come back to you if we sell again. Thank you very much.
Jack Harrison were fantastic when we decided to buy our new place with them. We found the perfect place on the first viewing and they made everything so easy and smooth! Rebecca was amazing and worked so hard for us. Darren the mortgage adviser was incredible, making everything real easy to understand (especially since we were first time buyers. ) We really couldn't have ask for a better team!
Mr & Mrs Trotter
We were very happy with the service we received from Jack Harrison Estates.
I found all the staff to be very sensitive to my mum's situation and they were always happy to show people around the property at a time that suited us.
We were kept informed during the whole process and everyone was always very upbeat and positive that a sale would be achieved.
The convenience of having the office so close was also an advantage and saved on time travelling back and forth.
It is a very stressful time selling a home and it was a home to us and not just a house. There were lots of memories attached. I found Jack and Rebecca to be very understanding and supportive during this time. They certainly helped to remove a lot of the stress and uncertainty involved in the process. We felt we were in safe hands and that they had our best interest at heart.
I would definitely recommend Jack Harrison Estate Agents to friends and family wishing to sell their home.
Overall great experience selling my flat with Jack Harrison Estates. From initial valuation appointment with Jack to completion on my my sale everything went smoothly. Very professional team. Would highly recommend.
We were happy with the service from JHE's. Jack was very responsive, even at weekends. This made a stressful process slightly less so. I would recommend to others.
“Everyone will tell you that buying and/or selling a house is one of the most stressful things you can do. We would like to thank Jack and his team for making this stressful experience almost enjoyable! They reassured us when we were worried, they calmed us when we were over anxious and they encouraged us when we were disheartened but more importantly they sold our house.
Each of the team we dealt with provided a high level of professionalism and efficiency throughout the process. They kept us well informed of progress and helped us understand the complexity and reality of the conveyancing system.
We have no hesitation in recommending Jack Harrison Estates”
Ms Lothian & Ms Parry
Just to say thank you for the great service we received. We found Jack Harrison estates to be really friendly and efficient. Jack gave us great advice when he first came to value our house. We always felt that we were in safe hands and were kept well-informed about what was happening.
Thank you very much - I would not hesitate to recommend you to friends who might want to sell in the Heaton area in the future.
Mr & Mrs Tiarks
We were very happy with the service provided by Jack Harrison estates. There was always someone available to talk to us about things or at least call us back quickly. We felt like the team really cared about helping us get a sale of the property as quickly and efficiently as possible and gave us good honest advice at times when things weren't going so well with buyers.
Following the acceptance of an offer you have continued to keep in contact and provide us with any information you can to help with the sale of the property. We are now in the closing stages and hope that it will all go through smoothly. We thank you for your help throughout this process.
Mr Twentyman & Miss Mockford
A big thank you to the whole team at Jack Harrison Estates. Your friendly and efficient communication made the process of selling my house so much more bearable than it might otherwise have been. Not to mention your consistent determination to get it sold! Your people focused approach to both buyers and sellers stands out as very different to the rest of your industry. I think other estate agents could learn a lot from you. I’ll be recommending you to anyone I know who is thinking of moving. Best of luck for the future.
Thank you for all your help with our purchase. We have been really happy with the service provided by Jack Harrison Estates, and Rebecca in particular as a our first point of contact. Your professionalism, prompt, friendly and helpful replies made the whole process much less daunting for us as first time buyers. Our experience was very positive and we'd gladly recommend you to friends in the future. Thank you very much for everything.
Miss Repo & Mr Griffiths
Thank you all so much for selling my house you made the process so much easier. The viewings you did were a big help with two little ones to look after and you always considered the children's routine. I was always kept up to date in relation to feedback even when you hadn't been able to get hold of people you let me know.
You found me a lovely buyer who was as motivated as I was to push the sale through.
I always felt comfortable ringing and asking about the progress you never made me feel like I was being a pest. The way you kept on top of the solicitors was a great help.
I would recommended Jack Harrisons Estates to anyone who was selling their home.
Thanks for all your efforts during the sale.
I found the whole process very easy and everything which we asked for was done quickly. The accompanied visits were very helpful and I would definitely use you again for any future sale.
Mr & Mrs Mulholland
I have found selling with Jack Harrison Estates a very straight forward experience. Everyone has been polite and courteous throughout and the sale has proceeded with relative ease with good communication throughout.
"Firstly I cannot praise you all enough for the volume and friendliness of the communication that I received from the whole team. I understand that your first port of call is to represent the customer that is selling the home in this instance. However I was made to feel like an individual rather than just a buyer, and was also made to feel like an incredibly valued customer. Jack, Rebecca and the whole team were incredibly helpful and kept us updated of the progress at all times. The level of customer service and attention to detail cannot be praised enough. Thank you!"
I found all of my dealings with Jack Harrison Estates to be very pleasant and hassle-free. All questions were answered quickly and efficiently, including when questions needed to be asked an answered by third parties. All staff were very friendly whenever I popped into the office and they recalled all previous conversations I had had almost immediately, no matter who was in the office at any given time. I would absolutely recommend Jack Harrison Estates to anyone I hear of who is looking for an estate agent in the future.
I wanted to say thank you for all the help you, Jack and the rest of the team have given us over the past 6 months . We love our new house! You all went above and beyond what we expected. And we're so happy in our new home :)
Mr & Mrs Bishop
We would like to say how happy we were with every aspect of the sale of our house. The hard work the whole team put into the sale was apparent and we are extremely grateful for that.
Although I have said I will never move again, we would of course use Jack Harrison Estate Agents in the future. The friendly and personal approach you take with your clients is evident and is what sets you apart from other agents.I have recommended you to a number of friends.
Mr & Mrs Lilford
“Jack Harrison Estates were outstanding from start to finish. Rebecca and her team were professional, friendly and extremely knowledgeable in their field. I would wholeheartedly recommend them to anybody and would certainly use them again if we are to move house in the future.”
Mr Smith & Miss Cooper
I hope that you have had a successful first year, and that the business goes from strength to strength.
You provided a fantastic service, and I wouldn't hesitate to recommend you!
Thanks for everything you did for me.
"Your service has been amazing the whole way through. If you, Jack, and the rest of the team continue to operate the way you have with us I have no doubt you will be very successful. I will have no hesitation in recommending you to anyone I know looking to buy or sell a property."
"Thank you for your patience and approach. Of my experiences to date with local estate agents you and your colleagues have easily stood well above the others."
"Superbly professional from first to last. Made a potentially stressful process hassle free."
"These guys have been a real pleasure to deal with. Anyone buying in or around High Heaton would be well advised to have a chat with them."
"We had all sorts of bizarre problems when we bought our house and Rebecca, Jack and Caroline were always so helpful and supportive! The level of personal service is phenomenal. Can not recommend them enough. Don't even consider another agent."
"I have tried repeatedly to write what I experienced with Jack Harrison Estates. It was the best thing I did using this firm, I wanted to sell and buy a bungalow, as I needed to down size. They are the best, all the members of this team are exceptional and cannot be praised highly enough. To say they care and want to help you is an understatement. They care about the customer and put them first. Jack is so knowledgeable he knows his field and uses his experience to sort out problems and help you achieve your dreams. I cannot recommend them highly enough. They became my suppor and I felt they were part of my family. Might move again just to visit them."
"I knew I was dealing with a highly professional outfit as soon as I met Jack Harrison and Rebecca Chubb. They quickly sold my house, made a great price for me, sorting out all of the problems buyers and solicitors threw up. If I ever buy or sell again, I would not hesitate to deal with them. They have been by far the best estate agents I have ever dealt with. Without question, they gave me a five star service and their fee was worth every penny I paid."
Overall I was very happy with how everything went. In particular all the staff I dealt with were courteous and professional. They did what they said they were going to do when they were going to do it. All the viewings were scheduled in advance and I always got feedback where it could be gathered. I appreciate not everyone is going to get back to you. This all helped establish trust, which I thought was important. I would have no hesitation in using your firm again or recommending you to friends.
"Our sale and purchase were both dealt with by Jack Harrison Estates and we would highly recommend them. Rebecca was our main contact and she was so helpful throughout the whole process. Communication was excellent, with queries promptly dealt with and she kept us fully updated along the way."
Mr & Mrs Dunne
Thanks for helping with the completion. The service from Jack Harrison estate agents was great.
The service we received overall was fantastic, very happy customers. The recommendation to Darren Smith also was great, he explained lots as first time buyers.
Would definitely recommend!
Mr & Mrs Cumming
I would strongly recommend Jack Harrison Estates to anybody looking to sell their property. They worked exceptionally hard throughout the process and kept me informed at every stage, they went above and beyond the call of duty. They are professional, have great local knowledge and are a pleasure to deal with. They really are a committed local firm who persevere whatever the problems.
The team did a professional job in getting a good price for the seller, and then did a very good job in ensuring that all parties were kept updated. As an office you responded to queries very quickly. We wanted to say thank you very much for all your help and support- much appreciated. We will certainly bear you in mind when we decide to move.
Overall we have a very good experience with Jack Harrison Estates. From the get go we felt like house viewings were designed to ensure that we were finding the right place for us, and that JHE wanted us to take our time in a low pressure environment. The properties that we viewed with JHE were always very nice properties. We didn't really expect such good service, estate agent's don't generally have the best reputations as an industry, but I strongly felt like I could trust JHE to look after our best interests. This was important at a number of points in the sale. JHE representatives always presented their best face, looking, sounding, and acting professional and competent while keeping a personal touch that I feel is important to the success of JHE. I felt like JHE were treating us like ends in ourselves rather and just means to an end, this was important to building trust and goodwill between us and JHE.
The two house sales that we attempted through JHE were full of challenges. We had a lot to learn about buying a house, and our unique circumstance made our side of the process quite complicated. The two vendors and properties that we engaged with also brought their own challenges to the process. JHE demonstrated a fine level of skill in the deft negotiation of offer and sales between us and the vendors. I always felt that I had JHE on my side, and I have no doubt that the vendors would have felt the same. This clearly highlights that skill of JHE in this area. JHE also demonstrated expert knowledge and was an excellent source of appropriate advice and guidance during the purchase. The trust built up between JHE and us from our interactions ensured that we heeded advice from JHE when possible, and balanced it with other sources of information appropriately.
I personally feel more than a little disappointed that the purchase process has taken so long. House purchases are known to take a long time, and the right house is worth waiting for. However, it may have been possible to identify problems before bringing a house to market that would have ensured that a more realistic time frame of sale was presented at the point of an offer being made. JHE may want to ensure, in the future, that vendors have realistic ideas of how long they will take to find a house, or how long a lease extension is likely to take. This is obviously not something JHE has control over, JHE cannot speed these processes up, but they could engage vendors on the topic and ensure that when potential purchasers are told that vendors are looking for a speedy exchange and completion, that they are capable of and actually pursuing a speedy exchange and completion. Overall we recognise that JHE acted properly and with the intention of providing a speedy sale in both cases, with little control over the decisions of the vendors. JHE cannot be held to blame for things taking so long. I'm sure JHE understands why we feel this way and can balance this criticism in the context of the otherwise excellent experience we had with JHE.
We made use of the solicitors and financial advisors recommended by JHE, these were good recommendations and generally provided great customer service. We are glad to have taken JHE recommendations in regards to this.
We love our new flat and are very grateful to JHE for guiding us through the purchase. I think Jack Harrisons Estates is an excellent estate agents. We would recommend Jack Harrison Estates to a friend.
Miss Bray was also impressed that JHE representatives "didn't wear shiny suits" and "looked like real people".
Mr Byrne & Miss Bray
Thank you all very much for handling the sale of the flat for us; I think this might be the third property we have sold through yourselves, and we come back because we appreciate the professional way you handle things and feel you work hard for us to get the sale through efficiently, with good advice and regular updates.
We'll no doubt be back in the future.
Mr & Mrs S
I appreciated the service from JHE and the flexibility that was given to help me view the apartment when required around my rather busy schedule.
I am very happy with the service I received. I always felt informed and my questions were always answered quickly. I always got a phone call when I was promised one - in my experience that's very rare and very refreshing. Whilst I can't say selling my house was stress free, given the challenges I think it went as smoothly as it could have done, and being kept up to date made all the difference. I would have no hesitation recommending you.
Overall we were very happy with the service. We appreciated that Jack thought of us when the property came back onto the market, and found the level of service high from that point.
We would certainly use you if and when we plan to move again.
Whenever I needed information or to speak to someone I found that the staff were polite and helpful and responses to my queries were swift and concise.
We were delighted with the super service Jack Harrison Estates gave us. It was especially helpful during the period while we were waiting for all the surveys to come in.
Thanks again for all your help and really good communication.
Mr & Mrs Stewart
I received a fantastic service from Jack Harrison estate agency, I could ask for any help and I was never turned away, I received help as much as it was possible at the time. Once again thank you for your support and help.
Thank you very much for all of your help with the purchase - we’re very grateful to you & the rest of the team, and couldn’t be happier with the service and would be happy to recommend you to anyone we know looking to buy a house.
Mr Frater & Miss Robinson